Traditional reference service is dead--- or dying. This blog will focus on new approaches toward providing library assistance to patrons... or whatever else I feel like rambling on about.

Monday, January 23, 2006

The Rainy Day Outreach Model

We’re getting lots of rain today and I noticed several “trapped” students around the library entrance—so I offered to walk one of them (David) to wherever he needed to go. Conveniently it was the Student Center, which is close by

During our walk I asked him if he was able to find what he needed in the library and if there was anything we could do to improve our service. (More computers! No surprise.) I also found out he was an Industrial Engineering major and so I pushed some of our classes and databases. It was a nice talk.

I know it’s not much, but it’s a simple way to make a personal connection with patrons and create a postive impression of the library.

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